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Questions

The things people ask most often, answered plainly.

Fishing boats in the old harbour of Byblos34.1217° N 35.6434° EByblos

Is Vardenia free to use?

Yes. Reading the site, browsing listings, booking and reading the magazine online all cost nothing.

Browsing needs no account. Booking does, because a venue holding a table needs to know it can reach you.

Do I need an account to book?

Yes, and it takes a minute. You sign up with your name and email address, then confirm the address from the link we send you. Bookings only go through once the address is confirmed, so that a venue keeping a table free is not doing it for somebody who cannot be reached.

If the link has not arrived after a few minutes, look in your junk folder.

Everything you book is then kept in one place, and you can cancel from there.

Can you book for me over WhatsApp?

Yes. Message us and we will make the booking for you, using your name and email address.

You will get a confirmation like anyone else. If you later want to see your bookings on the site, sign up with the same email address and they will be there.

Is my booking confirmed straight away?

It depends on the venue. Some confirm immediately; others want to look at the book first, and those arrive as a request.

Either way you are told by email what happened, and the listing says which kind it is before you send anything.

I scanned a code and the listing had moved

That means the business is no longer with us, or the listing was withdrawn after the issue printed. The code still works and always will; it just explains itself instead of opening a page that is no longer true.

The page it lands on offers the rest of the directory, which is usually what you wanted anyway.

How do I get my business listed?

See Add your business. Nobody can add themselves, so it starts with a message.

Can I have my data deleted?

Yes, and you can do it yourself from your account without asking us. Everything identifying is removed.

Bookings that already happened stay on the venue's record with nothing personal on them, because a reservation is their business record as much as yours.

Is the site available in Arabic?

Yes. The site, your account, booking and these pages are all in Arabic, and the language switcher is in the header.

The legal documents are in English only for now: a machine translation of a contract reads as authoritative and is not.

Listings are written in English at the moment, so an Arabic page shows you the English description of a place until we have translated it.